277 Orchard Road #10-01, Orchard, 238858 Singapore, Singapore
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Image 1 of JEN Singapore Orchardgateway by Shangri-La
Image 2 of JEN Singapore Orchardgateway by Shangri-La

Hotel Description

Nestled in the heart of Singapore’s iconic Orchard Road, the JEN Singapore Orchardgateway by Shangri-La stands as a beacon of modern luxury and sophistication. This exceptional hotel, boasting a distinguished 4-star rating and a stellar Scored 8.5 8.5 rating, offers an unparalleled experience for both business and leisure travelers alike.

As you step through the hotel’s grand entrance, you are immediately enveloped in a warm and inviting atmosphere that seamlessly blends the vibrant energy of the city with the tranquility of a world-class destination. The hotel’s striking architectural design, characterized by clean lines and a contemporary aesthetic, sets the tone for an unforgettable stay.

The JEN Singapore Orchardgateway by Shangri-La features 499 beautifully appointed guestrooms and suites, each meticulously designed to cater to the needs of the discerning traveler. From the moment you enter your room, you are greeted by a sense of spaciousness and elegance, with floor-to-ceiling windows that offer breathtaking views of the city skyline or the lush greenery that surrounds the hotel.

The guestrooms are adorned with the finest furnishings and amenities, ensuring a truly comfortable and indulgent experience. Plush bedding, state-of-the-art entertainment systems, and complimentary high-speed Wi-Fi connectivity are just a few of the thoughtful touches that make your stay truly exceptional.

But the true essence of the JEN Singapore Orchardgateway by Shangri-La lies in its exceptional dining experiences. The hotel boasts a diverse array of culinary offerings, catering to a wide range of palates and preferences. From the award-winning Café BLD, which serves up a tantalizing array of local and international cuisines, to the sophisticated Jen’s Kitchen On-the-Go, which offers a convenient and delectable grab-and-go option, there is something to satisfy every craving.

For those seeking a more elevated dining experience, the hotel’s signature restaurant, The Orchard Café, is a true gastronomic delight. Offering a unique blend of Singaporean and international flavors, the menu is crafted by a team of talented chefs, who use only the freshest, locally sourced ingredients to create a dining experience that is both visually stunning and flavor-packed.

In addition to its exceptional dining options, the JEN Singapore Orchardgateway by Shangri-La boasts a wealth of recreational and wellness facilities, catering to the diverse needs of its guests. The hotel’s state-of-the-art fitness center, equipped with the latest cardiovascular and strength-training equipment, is the perfect place to maintain your fitness routine while on the road.

For those seeking a more relaxing experience, the hotel’s outdoor swimming pool, nestled amidst lush landscaping, provides a serene oasis of tranquility, where you can unwind and soak up the sun. The hotel also offers a range of rejuvenating spa services, providing a sanctuary of relaxation and rejuvenation.

The JEN Singapore Orchardgateway by Shangri-La’s commitment to exceptional service is evident in every aspect of the guest experience. From the moment you arrive, the hotel’s attentive and knowledgeable staff are on hand to cater to your every need, ensuring that your stay is nothing short of extraordinary.

Whether you are visiting Singapore for business or leisure, the JEN Singapore Orchardgateway by Shangri-La is the perfect destination. With its unparalleled amenities, exceptional dining experiences, and world-class service, this hotel is sure to leave a lasting impression and become the centerpiece of your Singaporean adventure.

Located at 277 Orchard Road #10-01, Orchard, 238858 Singapore, the JEN Singapore Orchardgateway by Shangri-La is easily accessible, just a short distance from the city’s most iconic attractions and shopping destinations. So, whether you’re exploring the vibrant streets of Orchard Road, discovering the rich cultural heritage of Singapore, or attending a business conference, the JEN Singapore Orchardgateway by Shangri-La is the perfect home away from home.

Rooms

  • Superior King Room with 1 king bed for 2 adults, 1 child
  • Superior Twin Room with 2 twin beds for 2 adults, 1 child
  • Deluxe King Room with 1 king bed for 3 adults, 2 children
  • Deluxe Twin Room with 2 twin beds for 3 adults, 2 children
  • Superior King Room with City View with 1 king bed for 2 adults, 2 children
  • Superior Twin Room with City View with 2 twin beds for 2 adults, 2 children
  • Panorama Club Room with 1 king bed for 3 adults, 2 children
  • Club King Room with 1 king bed for 2 adults, 2 children
  • Club Deluxe Double Room with 1 king bed for 3 adults, 2 children
  • Deluxe Family Room with 1 sofa bed and 1 queen bed for 3 adults, 2 children
  • Special Offer – Superior King Room with City View with 1 king bed for 2 adults
  • Special Offer – Superior Twin Room with City View with 2 twin beds for 2 adults
  • Superior Room – with SGD 100 voucher per stay for use at The Palawan @ Sentosa with 1 king bed for 2 adults, 1 child
Image 3 of JEN Singapore Orchardgateway by Shangri-La
Image 4 of JEN Singapore Orchardgateway by Shangri-La

Reviews

  • Amazing stay in Singapore – Veslav from Lithuania (9/10)

    It was an amazing stay in amazing hotel. Perfect location, nice big room with a view, comfortable bed. Everything you need to relax and explore Singapore. There is also a pool on the roof with a view, but we had no time to use it ((

  • Very Good – Dianne from Australia (8/10)

    Breakfast was excellent

  • Very much a hotel for tourists. – Jody from Singapore (7/10)

    Club room access is very generous and we felt that paying the premium price for a 3-4 star hotel was worth it.

    Downstairs concierge was great. We had some deliveries arranged to the hotel and the team on ground floor were excellent.

  • Amazing view – Barry from United Kingdom (9/10)

    Clean and professional

  • Nice waking up with panorama view – Wan from Singapore (7/10)

    2nd time staying, but in a different room type. Nice view with panorama view from the room. Nearby with a variety of shopping and eateries.

  • Good stay – Nancy from Australia (9/10)

    Breakfast options were extensive

  • Good location, good breakfast and clean room – Duangjai from Thailand (9/10)

    Good location for shopping, can walk to Orchard road, easy access public transport (MRT, bus and Taxi). Breakfast had a good variety, Room was clean and comfortable.

  • Perfect 🤩 – Evelyn from United Kingdom (9/10)

    Good location
    Friendly staff
    Great rooftop poolarea great view

  • Exceptional – Ranjini from Luxembourg (9/10)

    Connectivity to MRT

  • Exceptional – Arcângela from Ireland (9/10)

    We had a great stay at Jen Orchardgateway. The facilities are great, the hotel is very conveniently located with easy access to public transport and also within walkable distance to so many shops, restaurants and touristic spots.

    The staff was very accommodating and allowed us to check in a few hours earlier and check out one hour later at no extra cost.

    Breakfast had a good variety. It was not the best I've ever had, but it was ok. We didn't wait to see how it is at peak time, but between 7am and 8am there are no queues and no stress.

    A gojek from the airport will cost around $25 – $30 while ride to the Marina Bay will be around $15. Public transport is around $1.

    The swimming pool is beautiful and we were able to swim without hassle both at night and in the morning. Our stay was in September, so it was not so busy.

Facilities

Spa:

  • Fitness center

View:

  • View

Bedroom:

  • Linens
  • Wardrobe or closet
  • Alarm clock

General:

  • Vending machine (snacks)
  • Vending machine (drinks)
  • Air conditioning
  • Wake-up service
  • Car rental
  • Packed lunches
  • Carpeted
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Kitchen:

  • Electric kettle

Bathroom:

  • Toilet paper
  • Towels
  • Guest bathroom
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer

Outdoors:

  • Sun deck

Activities:

  • Bicycle rental
  • Happy hour

Living Area:

  • Desk

Food & Drink:

  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator

Room Amenities:

  • Clothes rack

Languages Spoken:

  • English
  • Hindi
  • Japanese
  • Korean
  • Malay
  • Chinese

Cleaning Services:

  • Daily housekeeping
  • Dry cleaning
  • Laundry

Safety & security:

  • Safe

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Business Facilities:

  • Fax/Photocopying
  • Meeting/Banquet facilities

Front Desk Services:

  • Private check-in/out
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Outdoor swimming pool Free!:

  • Opening times
  • Open all year
  • Pool with view
  • Pool/Beach towels
  • Pool bar

Entertainment & Family Services:

  • Babysitting/Child services
Image 5 of JEN Singapore Orchardgateway by Shangri-La
Image 6 of JEN Singapore Orchardgateway by Shangri-La

Rules

Pets:

  • Pets are not allowed.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Children & Beds:

  • Children of all ages are welcome.

Cancellation/prepayment:

  • Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Guest reviews

Staff:

8.8

Comfort:

9.1

Location:

9.4

Free Wifi:

9.0

Facilities:

8.8

Cleanliness:

9.0

Value for money:

7.9

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